FAQ

1. Where do you ship?

We currently ship only within the United States. International shipping is not available at this time.

2. Do you offer free shipping?

Yes. We offer FREE SHIPPING on all U.S. orders, with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days after payment confirmation. Orders are not processed on weekends or U.S. public holidays.

4. How long does shipping take?

Once shipped, delivery typically takes 5–6 business days, depending on your location and carrier conditions.

5. Can I track my order?

Yes. Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

6. What is your return policy?

We accept returns within 7 days of delivery. Items must be unused, unworn, and in original condition. Please refer to our Return & Refund Policy for full details.

7. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

8. When will I receive my refund?

Approved refunds are processed within 5–10 business days after we receive and inspect the returned item.

9. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

10. How can I contact customer support?

You can reach us anytime at:
📧 contact@belvonix.store
📞 +1 (937) 389-3455