Return & Refund Policy

At Belvonix Tees, customer satisfaction is very important to us. We understand that sometimes a product may not fully meet your expectations. This Return & Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.

1. RETURN ELIGIBILITY

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must be:

    • Unused, unworn, and unwashed

    • In the same condition as received

    • Returned in their original packaging with all tags and accessories (if applicable)

Items that show signs of wear, damage caused by the customer, or missing original packaging may not be eligible for return.

Certain items such as clearance or final sale products may be non-returnable unless they arrive damaged or defective.

2. RETURN PROCESS

To initiate a return, customers must contact our customer support team within the 7-day return window.

Please provide:

  • Your order number

  • Reason for the return

  • Photos or videos (required for damaged or defective items)

Once your return request is approved, we will provide detailed return instructions.

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

3. EXCHANGES

  • We accept exchanges within 10 days from the date of delivery.

  • Exchanges are subject to product availability.

  • Customers may request an exchange for:

    • A different size

    • A different color

    • A product of equal value

If the requested replacement item is unavailable, customers may choose to receive a refund instead.

Shipping fees for exchanges may apply depending on the reason for the exchange.

4. REFUNDS

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Refunds will be processed within 5 to 10 business days after approval.

  • Processing times may vary depending on your bank or payment provider.

5. LATE OR MISSING REFUNDS

If you have not received your refund after the stated processing time:

  1. Please check with your bank or payment provider first.

  2. If the issue persists, contact our customer support team for further assistance.

6. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 48 hours of delivery.

  • Clear photos or videos may be required for verification.

In these cases, Belvonix Tees will arrange a replacement or refund at no additional cost.

7. ORDER CANCELLATIONS

  • Orders may only be canceled before they are processed or shipped.

  • Once an order has been shipped, it cannot be canceled and must follow the standard return process.

8. CONTACT INFORMATION

If you have any questions regarding this Return & Refund Policy, please contact us:

Belvonix Tees
📧 Email: contact@belvonix.store
📞 Phone: +1 (937) 389-3455
📍 Address:
2014 Seminole Blvd
West Palm Beach, FL 33409
United States